1 Protecting your privacy
1.1 NOVA Entertainment and each of its radio stations is committed to protecting your privacy.
1.3 Set out below is the information which we are required under the Australian Privacy Principles to give you, as a user of this web site or any of our station web sites. We recommend that you keep a copy of this information for future reference.
2 Journalism exception
2.1 Even though the Australian Privacy Principles do not apply to our activities carried out in the course of journalism, we are still committed to protecting your privacy when carrying on such activities.
2.2 We therefore publicly commit to comply with the NOVA Entertainment Journalism Privacy Standards when engaged in journalism activities. To view a copy of these standards, click on the menu item on this page.
3 About us
3.1 NOVA Entertainment is responsible for managing the entire Nova radio network, Smoothfm 95.3, Smoothfm 91.5, Radio FIVEaa, Star 104.5 and the digital DAB+ stations Novanation and Koffee. NOVA Entertainment’s main place of business is located at Level 5, 33 Saunders Street, Pyrmont NSW 2009.
3.2 Our radio stations are responsible for their own web sites. Among other things, our stations provide the music you can listen to on their web sites and arrange competitions you can enter on them.
Our stations’ main places of business are located at
Nova 96.9 Level 5 33 Saunders Street PYRMONT NSW 2009
Nova 100.3 Level 2 678 Victoria Street RICHMOND VIC 3121
Nova 106.9 Level 3 130 Commercial Road TENERIFFE QLD 4005
Nova 91.9 Level 3 75 Hindmarsh Square ADELAIDE SA 5000
Nova 93.7 Level 1 464 Hay Street SUBIACO WA 6008
smoothfm 95.3 Level 3 33 Saunders Street PYRMONT NSW 2009
smoothfm 91.5 Level 2 678 Victoria Street ;RICHMOND VIC 3121
Star104.5 Level 1 4 Ilya Avenue ERINA NSW 2250
FIVEaa Level 4 75 Hindmarsh Square ADELAIDE SA 5000
4.1 We may hold a variety of personal information about you, including your name, date of birth, your current and previous addresses, your phone number, e-mail address, and certain details about your personal interests.
4.2 Occasionally, you may need to give us personal information about other people - for example, your family or other authorised representatives. If so, we rely on you to tell those individuals that you are giving their personal information to us.
4.3 If you choose not to give personal information to us, we may not be able to provide you with access to some or all of the web sites or to our other products and services.
5 How we collect personal information
5.1 We may collect personal information from you in a number of ways, including:
•directly from you - for example, when you send us an email, apply to register as a member of any of our web sites, or complete and submit an online form;
•from third parties - for example, our related companies, credit reporting agencies or your representatives;
•from publicly available sources; and
•when legally required to do so.
6 How we collect personal information from our Web Sites
6.1 We may also collect personal information about you when you use and access our web sites.
6.2 One of the ways we may collect information about you is through the use of “cookie”. A cookie is a small text file that the web site may place on your computer. Cookies may be used, among other things, to track the pages you have visited, to remember your preferences and to store personal information about you.
6.3 You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
6.4 When you visit our web sites, our web servers may record other information about or relating to you, such as the time and date of your visit or the IP address assigned to the computer you are using to access the web site. In many cases, we cannot and do not use this information to identify you personally - rather, we simply use this information to track and improve the performance of the web sites.
7 How we use your personal information
7.1 Your personal information may be used by us in a number of ways, including:
• to give you access to our web sites and to the content and other things on the web sites;
• to enter you into competitions and promotions;
• to market our products and services (or those of other people) to you, including by email;
• to inform you of changes to our web sites, or our business, or to the content and other things available from the web sites;
• to conduct appropriate checks for credit-worthiness and for fraud; and
• our internal business purposes - for example, to research and develop the web sites and our other products and services.
7.2 If you do not want us to use your personal information for direct marketing purposes, please contact our Privacy Officer by sending an email to Mark Downes mdownes [at] novaentertainment [dot] com [dot] au, NOVA Entertainment Chief Technology
8 When we disclose your personal information
8.1 We may disclose your personal information to our related companies and to various outside organisations (some of which may be located in foreign countries). Except as permitted under the Australian Privacy Principles, we will only disclose your personal information for one of the purposes set out in part 7.1 above.
8.2 Some of the outside organisations we may disclose your personal information to include:
• our advertisers and sponsors;
• other organisations involved in the operation and management of our web sites, including market research companies and IT service providers;
• your representatives, including your legal advisers;
• credit reporting and fraud checking agencies;
• our professional advisers, including our legal advisers and accountants;
• government and regulatory authorities, including the Australian Communications and Media Authority; and
• organisations that purchase all or part of our assets or businesses.
8.3 Some of these organisations may be located (or have facilities located) outside Australia. The countries in which these organisations are located will depend on the circumstances. In the ordinary of course of business we disclose data, including personal information, to an IT supplier that may host the data for us at its facilities in Singapore, and Hong Kong except in some cases where we may rely on an exception under the Privacy Act, we will take reasonable steps to ensure that such overseas organisations do not breach the Australian Privacy Principles in relation to such information.
8.4 We take reasonable steps to ensure that each organisation that we disclose your personal information to is committed to protecting your privacy.
8.5 When you register as a member of any of our web sites, some information about your account (such as your user name) may be publicly available on our web sites when you contribute content to our web sites, or participate in any of our web site forums or chat rooms. If you choose to include any personal information about yourself in any content that you contribute to any of our web sites, that information will be available and accessible to other users of our web sites anywhere in the world.
8.6 You must not include any personal information about other people in any content that you contribute to any of our web sites, unless such people have expressly consented to you including their personal information in such content and to you providing the content to us for use on our web sites.
9 Help us to ensure we hold accurate information
9.1 We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.
9.2 Please help us by:
(a) letting us know if there are any errors in the information we hold about you; and
(b) keeping us up to date with changes to your information, such as changes to your name or address.
9.3 If you are a member, you can access, change and update your membership profile at any time by logging into your membership account via our relevant station’s web site.
10 How you can access and correct your personal information
10.1 You have a right to access and correct your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting our Privacy Officer. For security reasons, we may ask you to put your request in writing.
10.2 We may charge a fee for searching for and providing access to your information.
11 Preventing unauthorised access to your personal information
11.1 We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your personal information.
11.2 However, we do not guarantee that unauthorised access to your personal information will not occur, either during transmission of that information to us or after we receive that information.
12 Linked sites
12.1 Our web sites may contain links to other Internet web sites. These links are provided solely for your convenience.
12.2 If you submit personal information to or via any linked site, the privacy principles applying to that information will be outside our control. You should therefore check the privacy statement of the linked site before submitting information to or via that site.
14 Making a complaint
14.2 When contacting us please provide us as much detail as possible in relation to your complaint.
14.3 We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
14.4 If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner (click here for information).
15. How to contact us
15.1 If you have any questions or complaints in relation to privacy, please contact our Privacy Officer by sending an email to Mark Downes mdownes [at] novaentertainment [dot] com [dot] au. This email address should not be used for general inquiries.
15.2 If you have a general inquiry relating to any of our station web sites or any of our radio stations, please contact us by sending an email to Jacquie Baker jbaker [at] novaentertainment [dot] com [dot] au
15.3 If you have a general inquiry relating to the NOVA Entertainment web site or NOVA Entertainment, please contact us by sending an email to Jacquie Baker jbaker [at] novaentertainment [dot] com [dot] au